The most important thing is body type, height/weight. DXRacer innovatively put forward the "size concept" of the chair so that people of different body types can have seats tailored to them. Standard Size is cut out for most people up to a body height of 6'1" and a body weight of max 220lbs. People with a height of up to 6'6" and a weight up to 353lbs will feel comfortable in Max Size chair. However, if you find you are still not sure, please send an email to Contact@dxracer.com with your approximate weight and height.
For order cancellations, please send an email to Contact@DXRacer.com with your full name and order number. This excludes Black Friday and Cyber Monday.
At this time, DXRacer does not have the capacity to take any orders for chairs that are not currently in stock.
We post restocks on our Facebook, Twitter and Reddit!
The shipping from DXRacer is free. https://www.dxracer.ca/info/shipping-policy
Under normal circumstances, please allow for up to 1 working day for your order to be processed and 2-5 working days for your package to be fulfilled and delivered, depending on your location.
All orders placed before 10 am EST Monday – Friday will be processed and shipped that same day. All other orders will be shipped out on the next business day. Once your tracking number has been generated, it will be posted under the order information when you log into your account on our website. Please click on the My Order tab to obtain all of your order and tracking information so you can be aware of when to anticipate delivery.
DXRacer offers a lifetime warranty on the internal steel frame found inside the backrest and seat of our models as well as a two-year warranty for all connected parts. Please see our Terms and Conditions page for full details regarding our Warranty Policy.
Our return policy is listed under the terms and conditions on our website https://www.dxracer.ca/info/terms-conditions
If you are looking to return your chair, please send an email to Contact@dxracer.com.
If you can’t reach your Reseller or their Warranty department, please send an email to Feedback@DXRacer.com.
We always aim to look at each individually, operating on a case-by-case basis. For content creators interested in becoming a part of our influencer program, we usually seek a Twitch following of over 36,000, or a YouTube subscriber count of over 150,000.
For all Sponsorship inquiries please send an email to Sponsorship@DXRacer.com with the important links for your community.