The most important thing is body type, height/weight. DXRacer innovatively put forward the "size concept" of the chair so that people of different body types can have seats tailored to them. Standard Size is cut out for most people up to a body height of 6'1" and a bodyweight of max 220lbs. People with a height of up to 6'6" and a weight up to 275lbs will feel comfortable in a Max size chair. Plus Size is made for people whose bodyweight is above 275lbs. However, if you find you are still not sure, please send an email to Contact@dxracer.com with your approximate weight and height.
For video instructions, please click here
For order cancellations, please send an email to Contact@DXRacer.com with your full name and order number. This excludes Black Friday and Cyber Monday.
At this time, DXRacer does not have the capacity to take any orders for chairs that are not currently in stock.
We post restock updates on our Facebook, Instagram, and Twitter!
The shipping from DXRacer is free. https://www.dxracer.ca/info/shipping-policy
Under normal circumstances, please allow for up to 1 working day for your order to be processed and 2-5 working days for your package to be fulfilled and delivered, depending on your location.
All orders placed before 10 am EST Monday – Friday will be processed and shipped that same day. All other orders will be shipped out on the next business day. Once your tracking number has been generated, it will be posted under the order information when you log into your account on our website. Please click on the My Order tab to obtain all of your order and tracking information so you can be aware of when to anticipate delivery.
DXRacer offers a lifetime warranty on the internal steel frame found inside the backrest and seat of our models, as well as a two-year warranty for all connected parts. Please see our Terms and Conditions page for full details regarding our Warranty Policy.
Our return policy is listed under the terms and conditions on our website https://www.dxracer.ca/info/terms-conditions
If you are looking to return your chair, please send an email to Contact@dxracer.com.
If you can’t reach your Reseller or their Warranty department, please send an email to Feedback@DXRacer.com.
We always aim to look at each individually, operating on a case-by-case basis. For content creators interested in becoming a part of our influencer program, we usually seek a Twitch following of over 36,000, or a YouTube subscriber count of over 150,000.
For all Sponsorship inquiries please send an email to Marketing@DXRacer.com with information on your content or team, along with appropriate links or media kit.
Anybody, no matter if you’re a gamer, composer, creator, influencer, have a love and passion for gaming, or just need to sit for a long time.
Our marketing team will review your application and get back to you within 2 to 4 weeks. Please be aware that we will only get in touch if you are accepted.
We offer a tiered system that grows your commission based on the number of sales generated by your unique affiliate link. You will start earning $10 each sale and move to next tier automatically when you reach the annual sales volume.
All new affiliate can purchase a new DXRacer with 10% off and will have a chance to get a reimbursement of the chair when achieving the 50 sales milestone.
All affiliates are paid out within 30 days of the previous month ending, payout will be sent by PayPal.
If you are an international affiliate, we will only pay the sales you generated within the continental United States and Canada.
Nothing. Nada. Zilch. The DXRacer affiliate program is free to join, and can be cancelled at any time.
Yes, you can share your affiliate link on your website and feel free to reach out to Marketing@dxracer.com for more information.
You will be provided with a personal dashboard with real-time monitoring to see the direct results of your effort.
Affiliate benefits include, but are not limited to, promotional products for giveaways, priority social promotion, and more!
If your question is not answered, please email marketing@dxracer.com