DXRacer Canada INC., hereafter known as DXRacer accepts orders for goods solely via their website www.dxracer.com/ca. All information required to complete your order should be filled in accurately when placing your order on-line, including your name, address, shipping information, billing information, telephone number, and e-mail to enable us to contact you. We cannot be held responsible for errors if you give us incorrect or incomplete information. Once your order has been accepted, we will send you written confirmation by e-mail. At each stage of this process, i.e. when payment is received and when your order is shipped, you will receive written notification by e-mail. All orders are subject to items being in stock. Orders will be shipped by FedEx and your contact information will be passed on along with your e-mail address. Sorry, but we do not accept orders by phone.
All of our products are described in detail on our website and since we are constantly striving to develop and improve our products, we may introduce changes to products sold. These changes will be updated on our website.
Shipping is free of charge within Canada, using FedEx Ground.
We will make every effort to keep you informed regarding the status of your order. Orders will be shipped by FedEx and you will receive both an order confirmation by e-mail and a notification when the order has been shipped. We will seek to deliver your order as soon as possible, but we cannot be held responsible for delivery delays due to conditions beyond our control such as adverse weather conditions.
Once the product leaves our warehouse via FedEx, it can be tracked via a Track and Trace number.
Refund amount depends on inspection results, less shipping, and other discretionary fees. Please allow a minimum of 30 days to complete your refund.
We are unable to issue refunds for products returned that are refused at the destination, has been soiled, damaged, or have parts missing.
Shipping and Handling charges are not refundable, including residential fees.
Any canceled orders will be refunded within up to 48 hrs.